Effective Date: June 1, 2024
Welcome to EQuilibrium. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Appointments and Cancellations
- Scheduling: Appointments can be scheduled online, by phone, or in person. We recommend booking in advance to secure your preferred time.
- Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee equivalent to the service booked.
Payments
- Payment Methods: We accept cash, credit cards, and debit cards. Payment is due at the time of service.
- Gift Certificates: Gift certificates are available for purchase and are non-refundable. They must be presented at the time of service and are valid for one year from the date of purchase.
Health and Safety
- Health Information: Clients must provide accurate and complete health information prior to receiving any services. This is essential for tailoring treatments to individual needs and ensuring safety.
- COVID-19 Protocols: We adhere to all local and national guidelines regarding COVID-19 safety. Clients may be required to wear masks and undergo temperature checks.
Services
- Custom Treatments: Our therapists provide personalized treatments based on individual needs and preferences. Results may vary from person to person.
- Changes to Services: We reserve the right to modify or discontinue any service without prior notice.
Liability
- Personal Belongings: EQuilibrium is not responsible for the loss or damage of personal belongings.
- Injury: By using our services, clients acknowledge the risks associated with massage and wellness treatments. EQuilibrium is not liable for any injury or health condition resulting from the use of our services, except where caused by our gross negligence.
Privacy
- Data Collection: We collect personal information to provide better services. Our Privacy Policy outlines how we handle and protect your data.
- Confidentiality: All client information is kept confidential and used solely for the purpose of providing services.
Gift Certificates and Promotions
- Validity: Gift certificates and promotional offers must be used within their specified validity period.
- Restrictions: Certain promotions may have specific terms and conditions. Please refer to the details provided with each offer.
Changes to Terms and Conditions
We may update these terms and conditions from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our services, you accept the updated terms.
Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
EQuilibrium
3261 Old Washington Rd, Suite 2010-4
Waldorf, MD 20602
(202) 758-9269
equilibrium.us@gmail.com
Thank you for choosing EQuilibrium. We look forward to providing you with exceptional service and helping you achieve balance and wellness.